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What kinds of information should I provide when reporting technical problems?

It's important to be as specific as possible when reporting technical problems that you are experiencing. When emailing PREVENT tech support staff about technical problems, please provide the following information:

  • Type of operating system: Microsoft® Windows® XP or 2000
  • Type of computer, including:
    • Type of processor (Pentium® IV, III, etc.)
    • Amount of RAM (128 MB, 64MB, etc.)
    • Modem speed or other type of Internet connection (56K, T1, ISDN, DSL (cable), etc.)
  • Name of your Internet Service Provider (ISP): America Online, Earthlink/Mindspring, Roadrunner, etc.
  • Type and version of web browser: Netscape Navigator 7.X, Microsoft Internet Explorer 5.0, etc. (To find out what version you are using, look under "Help --> About" on your browser toolbar.)
  • A brief description of the problem you experienced/are experiencing: For example, the specific error message you received/are receiving; what module, page, presentation or link you were trying to access; what were you trying to do, etc.
  • Phone number: Provide your phone number, including area code, and the best times to contact you.